FAQ

All you need to know

FREQUENTLY ASKED QUESTIONS

What is a Template-based Website?

We crafted beautiful and responsive templates that fits most contents. Pick your preferred template and we will transform it to fit your contents and images.

What is a Responsive Website?

We build websites that look great in any screen size. This means visitors on your website will have great user experience regardless of what device they use.

What is the difference between DIY Mould and Standard Mould

DIY mould is suitable for designers and bloggers that can handle changing themes and updating contents by themselves. Standard Mould is for startups or SME who want hassle free website development.

What is the yearly subscription fee?

The yearly subscription fee is RM300 for both DIY Mould and Standard Mould. It includes yearly domain name and website hosting renewal.

How do I sign up?

Select one of the provided website design plan and proceed with payment. Our customer service personnel will be in touch by email to arrange everything.

Can I cancel my subscription?

Yes. However, refund will not be issued. Please contact us at hello@webmould.com and we will be glad to assist you.

Do I need to choose a template before I subscribe?

No, you can choose a template at anytime. Just inform our customer service of your chosen template and we will proceed to create your website.

Does it include a domain name?

Yes, it does. Every website design plan includes a domain. However, the free domain only available in .com, .net or .org. Other domain such as .com.my and .my can be use with a fee.

I have my domain. Can I use it?

Of course you can, simply point your domain to our nameservers or transfer the domain to us. No fee will be charged from us for the transfer.

Do I need a web host?

No, your website will be hosted in our servers.

What is unmetered bandwidth and storage?

It means you can use as much storage and bandwidth as you wish on your website. However, each image and video is limited to 8MB.

What is Content Management System (CMS)?

CMS is a system designed for you to add, edit and modify your website content.

How long does it takes to develop the website?

It typically took 7-10 working days upon confirmation on chosen template and gathered all contents and images.

Still confused?

Contact us with our contact form, we will be glad to answer your question.